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Refund Policy

Last updated: 26 Feb 2026

This Refund Policy applies to all bookings, payments, and rental services provided by Azure Supercar Rent. By making a payment or confirming a reservation, the client fully agrees to the terms outlined below.

General Refund Conditions

All rentals offered by Azure Supercar Rent are subject to strict refund conditions due to the high value, exclusivity, and limited availability of luxury and supercar vehicles.

Refunds are not guaranteed and are evaluated on a case-by-case basis, strictly in accordance with this policy.

Booking Payments & Advance Payments

  • Any advance payment made to reserve a vehicle confirms availability for the selected dates

  • Once a booking is confirmed, the vehicle is blocked and removed from availability

Advance payments are generally non-refundable, except under exceptional circumstances approved by management.

Non-Refundable Situations

No refunds will be issued in the following cases:

  • Cancellation by the client after booking confirmation

  • Failure to present required original documents at pickup

  • No-show at the agreed delivery or pickup time

  • Cancellation due to rejected documents or driver ineligibility

  • Early vehicle return

  • Change of plans, travel delays, or personal reasons

  • Weather conditions or road restrictions

  • Traffic fines, Salik charges, or penalties

  • Violation of Rental Policy terms

  • Rental termination due to misuse or prohibited driving behavior

Refundable Situations (Management Approval Required)

A refund may be considered only under the following conditions:

  • Vehicle becomes unavailable due to a verified technical issue

  • Booking cancellation requested well in advance and approved by Azure Supercar Rent

  • Double payment or verified billing error

  • Service failure directly caused by Azure Supercar Rent

All refundable cases require written approval from management and may be subject to administrative deductions.

Refund Method & Processing Time

  • Approved refunds are processed via the original payment method only

  • Payments made via Stripe will be refunded back to the same card

  • Processing times depend on banking institutions and may take 7–21 business days

  • Transaction or processing fees may be deducted where applicable

Azure Supercar Rent is not responsible for delays caused by banks or payment providers.

Security Deposit Refunds

If a security deposit is required, it is handled separately from rental payments.

Deposits may be held temporarily to cover:

  • Traffic fines or violations

  • Salik (toll) charges

  • Vehicle damage or excessive wear

  • Excess mileage

  • Cleaning or restoration costs

Deposit release timelines depend on pending fines and banking procedures.

Cancellation Requests

All cancellation requests must be submitted in writing.

  • Same-day or last-minute cancellations are strictly non-refundable

  • Approved cancellations may be subject to administrative fees

  • Refund eligibility is determined solely by Azure Supercar Rent

Chargebacks & Payment Disputes

Any unauthorized chargeback or payment dispute initiated without prior communication may result in:

  • Immediate suspension of service

  • Legal action where applicable

  • Blacklisting from future rentals

Clients are strongly advised to resolve any concerns directly with Azure Supercar Rent.

Policy Authority

Azure Supercar Rent reserves the right to:

  • Deny refunds that do not meet policy criteria

  • Modify or update this Refund Policy at any time

  • Apply stricter refund conditions for high-value or limited-edition vehicles

The most recent version published on the website shall prevail.